Frequently Asked Questions
We want your rental experience to be the best possible.
Below are some of our more frequently asked questions:
Cart Rentals
Renters must be 25 years old or older, with a valid driver’s license and a credit card for deposit.
Only licensed drivers 25 years old and older may operate a Kaliva Sayulita Cart. If you allow underage or unlicensed drivers to operate our golf cart at any time, we will cancel your reservation and retrieve the cart. No refunds.
We just cannot overemphasize this requirement.
We do not accommodate hourly rentals. To rent by the day, please come by or call (530) 721-9790.
In order to confirm your reservation, we do require full payment at time of reservation.
You will need a valid driver’s license and a valid credit card.
We will begin the confirmation process once the rental agreement is signed and your drivers license and credit card is uploaded. These links can be found on your invoice email.
You can cancel your reservation up to 72 hours prior to the time of your cart delivery and receive 100% of your rental fee as a refund to your original method of payment. Cancellations within 72 hours of delivery will not be refunded.
We accept Credit Cards, Venmo, Zelle and cash.
Villa Rentals
Renters must be 25 years old or older, with a valid driver’s license and a credit card for deposit.
In order to confirm your reservation, we do require full payment at time of reservation.
You will need a valid driver’s license and a valid credit card.
We will begin the confirmation process once the rental agreement is signed and your drivers license and credit card is uploaded. These links can be found on your invoice email.
We know that travel plans can change. For Villa reservations, cancellations made 30 days or more before arrival will receive a full refund. Cancellations made 8–29 days prior to arrival will receive a 50% refund. Unfortunately, cancellations within 7 days of arrival are not eligible for a refund.
We accept Credit Cards, Venmo, Zelle and cash.
Yes! In fact, we encourage it. The Villa is designed to be enjoyed as a full-property rental, offering privacy and space for your entire group.
Sometimes. As we approach high season, individual units may open up to fill shorter gaps in the calendar. Availability will be reflected automatically in the booking system.
The Villa includes four separate units, all located within the same private property.
Yes. A one-time cleaning fee applies to all stays and covers professional cleaning and preparation of the Villa. The fee is shown during checkout and is not included in the nightly rate.
No, pets are not permitted anywhere on the property. This policy helps ensure a comfortable and allergen-conscious environment for all guests.
If you have questions before booking or need help choosing the best option for your group, please reach out — we’re happy to help.
